Privacy Policy – Raoua Beauty
Last updated: September 29, 2026
At Raoua Beauty, we respect your privacy and are committed to protecting your personal data when you visit raouabeauty.com, make a purchase, or communicate with us. This policy outlines the data we process, the reasons for its use, the parties with whom we may share it, and your rights regarding that data.
1. Data We Collect
Depending on how you use the store, we may process the following data:
Account and Contact Data: Name, mobile number, email address, and login details if you create an account.
Order and Delivery Data: Ordered products, shipping address, order number, and records of orders, returns, and related correspondence.
Payment Data: Payment status, amount, payment method, and information required to confirm the transaction or process a refund. Payment card details entered for payment are processed via the payment service provider in accordance with the payment mechanisms available on the store.
Technical Usage Data: Information generated through site usage—such as device type, browser, IP address, and cookies—to the extent collected by the store's systems.
You provide order and contact data directly when making a purchase, creating an account, or contacting us. We may also receive payment confirmations and shipping updates from service providers associated with your order. Data required to fulfill an order is mandatory for that purpose; failure to provide it correctly may prevent the completion or delivery of your purchase.
2. Why Do We Use Your Data?
We use data to the extent necessary to:
Create your account, manage your orders, collect payments, and issue invoices. Preparing, shipping, and tracking products, and handling returns and exchanges.
Responding to your inquiries and complaints, and providing customer service.
Protecting the store and orders against unauthorized use, and improving website performance and the shopping experience.
Fulfilling accounting, regulatory, and legal obligations.
Sending offers and marketing messages if you have consented to receive them, while providing a way to opt out.
Order data processing is based on the necessity of fulfilling the purchase; other processing activities rely on legal obligations or your consent where required.
3. With whom do we share your data?
We may share only the necessary amount of your data with parties that assist in fulfilling your order, such as store platform providers, payment services, the OTO platform, and the shipping carrier responsible for delivery. We may also disclose specific data to competent authorities if required by law.
We do not sell your personal data to third parties. If a service is used that requires transferring personal data or making it available outside the Kingdom, this will be done in accordance with applicable legal requirements and to the extent necessary to provide the service.
4. Cookies
The website may use cookies essential for functions such as the shopping cart and user login. Other cookies may be used to measure website performance or enhance the visitor experience, depending on the store's settings. You can manage cookies through your browser settings; please note that disabling essential cookies may affect certain website functions. 5. Data Protection and Retention
We implement appropriate organizational and technical measures to prevent unauthorized access to, loss of, or misuse of personal data, and we restrict access to those who require it to perform their duties.
We retain data for as long as necessary to fulfill requests and provide customer service, or to comply with legal obligations and resolve claims. Once the purpose and mandatory retention period have ended, we delete, destroy, or anonymize the data in accordance with applicable regulations.
6. Your Rights Regarding Your Data
In accordance with the Personal Data Protection Law, you may contact us to inquire about your personal data, access it and obtain a copy, correct or update inaccurate data, or request its destruction when it is no longer needed—subject to statutory conditions and exceptions. You may also withdraw your consent for processing based on consent (including marketing communications) without affecting processing based on other legal grounds.
7. Policy Updates and Contact Information
We may update this policy if our data processing methods or store-related services change. We will publish the updated version here and revise the "last updated" date.
To inquire about your privacy or exercise your rights, please contact Raoua Beauty at [[email protected]] or [0557271322]. The entity responsible for data processing is: [Golden Systems Foundation, owner of Raoua Beauty].