Return and Exchange Policy – Raw'at Beauty
At Raw'at Beauty, we strive to provide products that match the description displayed in the store and reach you in perfect condition. If you encounter an issue with your order, we are happy to assist you in accordance with the following policy:
Defective or Non-Conforming Products
You may submit a request for a return or exchange within 7 days of receiving the product if a manufacturing defect is discovered, or if the product received differs materially from the description or specifications displayed at the time of purchase.
Please contact us via the customer service channels listed in the store, providing your order number, a description of the issue, and clear photos of the product and its packaging, if possible. We will review the request and arrange for the product's return if necessary. If the defect or non-conformity is confirmed, you may choose to exchange the product (subject to availability) or receive a refund; Raw'at Beauty will bear the return costs.
Products in Good Condition
Subject to the consumer's right to withdraw from the purchase within the timeframes and conditions stipulated by E-Commerce regulations, the return of a product in good condition is accepted only if it remains unused and in its original condition—including all accessories and packaging—as permitted by law. Statutory exceptions apply to products excluded from the right of withdrawal.
Returns are not accepted for products that have been opened or used simply due to a change of mind; however, the customer retains the right to make a claim in the event of a manufacturing defect or non-conformity with the description, in accordance with applicable regulations. Refunds
Once the product is received and the return conditions are verified, we initiate the refund process using the original payment method whenever possible. The time it takes for the funds to appear in your account may vary depending on your payment service provider or bank.
For assistance: Contact Rawat Beauty Customer Service via the contact channels listed on the store, and please provide your order number.
Product Return FAQs
When can I request a product return?
You may submit a return request within 7 days of receiving the product if it has a manufacturing defect or differs significantly from the description displayed in the store. All other statutory return rights remain reserved for the customer.
What should I do if I receive a damaged or defective product?
Contact Rawat Beauty Customer Service, provide your order number, and attach clear photos showing the issue, the product, and its packaging (if possible). We will review the request and advise you on the next steps.
What if I receive a product different from what I ordered?
Notify Customer Service within 7 days of receipt, providing your order number and a photo of the received product. After verification, we will arrange for an exchange or a refund.
Can I return a cosmetic product after opening it?
If the product has been opened or used, returns are not accepted simply due to a change of mind. However, if the product has a manufacturing defect or does not match the description, you may submit a return request, subject to your statutory rights.
Do I have to pay shipping fees when returning a defective or non-conforming product?
No. If a manufacturing defect or a discrepancy with the description is confirmed, Rawat Beauty will cover the return costs. Can I choose a replacement instead of a refund?
Yes, provided a replacement product is available. If it is not available, you may receive a refund for the product.
How do I submit a return request?
Contact customer service using the contact details listed on the store, and provide your order number, the reason for the return, and photos of the product if the issue is visible.
When will the refund be credited to my account?
We initiate the refund process after receiving the product and verifying the return request. The time it takes for the funds to appear in your account may vary depending on your bank or payment service provider.